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Losing IT project leads
Stop engineers being distracted worrying about IT support 24/7
Missing out on new contracts
Sign up those clients looking for a 24/7 helpdesk
Struggling with 24/7 IT support
Preserve your productivity by using a true 24/7 helpdesk
Flooded with IT support
Expand your company without taking on engineers
Re-motivate
your IT support teams
Upskill your staff with more time for training and growth sessions
Leave your IT helpdesk to us
Focus on growing your MSP and keeping your staff happy, while we handle your IT support, overflow and out of hours tickets, 24/7 and 365.
Our service is specifically designed for MSPs, here's how it works...
£600 per month
For just £600 we can help
cover your IT support and monitoring 24/7.
- Tickets per month
- A 24/7 helpdesk
- A mini NOC
We represent you
We'll keep things seamless by learning all your systems and processes.
- Your PSA
- Your RMM
- Your tools
You're in control
Use our White Label IT support as much or as little as you need.
- Basic ticket overflow
- Out of hours tickets
- Specific software
TAILORED SUPPORT
We look after thousands of end-users across the key sectors, so not only do we offer support across Cloud platforms, local servers and legacy systems, we also understand a whole host of sector-specific packages that your clients rely on - from email and accounting software to CRMs and ERPs.
Microsoft 365, Azure, Sage, Xero, Google, OneLogin, Okta, Apple, Android, Lastpass, Dropbox, Onedrive, Sharepoint...you name it, we can support it.
KEEPING TRACK
If you're an established MSP we like to use your RMM and PSA, just to keep all your data together. But, we also provide our own reporting systems alongside to keep track of our service levels and find improvements and efficiencies wherever possible.
If we notice several calls around one piece of software or a recurring problem, we'll recommend training or fixes to reduce your support requirement.
EASY PRICING
To get you started we've put together a base package which starts at just £600, and also includes 10x 24/7 tickets to be used across your MSP client base.
If and when you go over your 10x allowance, it couldn't be simpler. You then pay just £30 per ticket.
Our per ticket model is perfect if your users typically have a low IT support requirement, or if you're not yet sure of their support levels.
When you regularly go over your pre-purchased tickets, all we'll do is ask you to buy another pack of 10x to keep our support teams working efficiently.
Reasons why White Label IT can give your MSP the edge
Help your support engineers generate 30% more project revenue by freeing up their time for other activities
Double your support offering with real-time monitoring and a full 24/7 helpdesk service for your end users
Increase your project capacity by 50% by focusing on the high value projects and not IT support
Who we are
White Label IT is powered by Microbyte, an MSP in its own right with nearly two decades' experience delivering business IT support and solutions to the UK, US, Dubai and beyond.
As a fellow MSP, we understand that your customers want the benefit of your project expertise not just day-to-day support, and that it's not always possible - or profitable - to give your all to both.
We're here to give you the benefit of our dedicated support engineers and take the strain off. We'll be an extension of your business, from just £600 a month. It couldn't be simpler.
Graham Mannassi
Mannassi IT Solutions
"Outsourcing out of hours IT support was a weight off my shoulders"
Never say 'no' to a customer
White Label IT help Mannassi IT Solutions do more
Like many business owners, Mannassi don’t believe in 'no', but they also want to deliver maximum value. For them, this means focusing on their clients’ long-term IT needs through strategic projects and services.
Their clients now get the best of both worlds: round-the-clock support and long-term IT strategy.
You too can offer global, 24/7 IT support with zero risk to your performance or reputation. Your White Label team will feel like an extension of your own business - for a fraction of the cost.
"It’s a relief to know that my clients and their end users are in safe hands. I trust that White Label IT care about service as much as I do - they're passionate about helping customers and wouldn’t dream of leaving IT issues unresolved."
Graham Mannassi
Mannassi IT Solutions
What Next?
Want to know how White Label IT can help your business? Fill in the form below for our White Label IT brochure and a member of our team will be in touch.
