Game Designer

White Label IT

Swamped with support calls?
We can help.

Looking to expand your MSP, but support tickets holding you back?

We understand that when IT support takes over your business, it doesn't just affect your revenue, but your reputation too.

 

The longer you go without a solution, the longer you'll be:

  • Losing project time and money

  • Struggling to offer genuine 24/7 support

  • Unable to justify hiring new engineers because returns are too low

  • Missing out on contracts and turning away potential clients

  • Saying no to your clients

  • Flooded with tickets from remote users

  • Falling behind with staff training

  • Up at night firefighting


Why not let White Label IT help?

Customer Support Agent

Leave your helpdesk to us


Focus on growing your business while we handle your tickets and overflow.

Here's how White Label IT works:

£500 pcm

For £500 for your first 20 tickets, you get a 24/7 Helpdesk and Network Operations Centre. We cover your monitoring and IT support as well as any specific requirements.

We represent you

We'll keep things seamless by learning all your systems and processes, as well as using all your business branding and preferred email addresses.

You're in control

Use our White Label IT Support as much or as little as you need. From ticket overflow and escalation to 100% Helpdesk cover and software-specific support, the choice is yours.

Working on a Computer

TAILORED SUPPORT

We look after thousands of end-users across the key sectors, so not only do we offer support across Cloud platforms, local servers and legacy systems, we also understand a whole host of sector-specific packages that your clients rely on - from email and accounting software to CRMs and ERPs.

 

If you need our Advanced service for bespoke software, our team will learn everything they need to provide your users with the right support.

BEYOND BREAK-FIX

We can use your RMM and PSA as well as our own reporting systems and PSAs to keep track of our service and find improvements and efficiencies wherever possible.

 

If we notice several calls around one piece of software or a recurring problem, we'll recommend training or fixes to reduce your support requirement.

Fixing a Computer
Call Center

EASY PRICING

We offer month-to-month pricing flexibility, whether you need a per seat or per ticket model.

 

Per seat: £25

Providing unlimited 24/7 support for end users. Ideal if you support a large number of end-users in the UK or around the world.

 

Per ticket: £25

We recommend per ticket if your users have a low requirement or if you're not yet sure of their support level.

 

Buy a minimum of 20 tickets to be used within the month and £25 per additional ticket.

White Label IT gives you serious value

Help your support engineers generate 30% more project revenue

Double your support offering with realtime monitoring and a full 24/7 helpdesk service

Increase your project capacity by 50% by focusing on the high value projects

Who we are

White Label IT is powered by Microbyte, an MSP in its own right with nearly two decades' experience delivering business IT support and solutions to the UK, US, Dubai and beyond.

 

As an MSP, we understand that your customers want the benefit of your project expertise as well as day-to-day support, and that it's not always possible - or profitable - to give your all to both.

 

We're here to give you the benefit of our dedicated support engineers and take the strain off. We'll be an extension of your business, from just £500 a month. It couldn't be simpler.

 

"Outsourcing IT support
was a weight off my shoulders"

Graham Mannassi
Mannassi IT Solutions

Fixing a Computer

Never say 'no' to a customer

White Label IT help Mannassi IT Solutions do more

Like many business owners, Mannassi don’t believe in 'no', but they also want to deliver maximum value. For them, this means focusing on their clients’ long-term IT needs through strategic projects and services.

Their decitheir clients now get the best of both worlds: round-the-clock support and long-term IT strategy.

You too can offer global, 24/7 IT support with zero risk to your performance or reputation. Your White Label team will feel like an extension of your own business - for a fraction of the cost.

"It’s a relief to know that my clients and their end users are in safe hands. I trust that White Label IT care about service as much as I do - they're passionate about helping customers and wouldn’t dream of leaving IT issues unresolved."

Graham Mannassi
Mannassi IT Solutions

WHAT NEXT?

Want to know how White Label IT can help your business?

Fill in the form below for our White Label IT brochure and a member of our team will be in touch.

Image by Brooke Cagle
 

+44 (0) 203 598 8412

47 Bermondsey Street
London SE1 3XT

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© White Label IT 2020