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OUTSOURCED 24/7 HELPDESK

For MSPs, ISVs & in-house IT support teams

Are you a UK, USA, Canada, or Australia based MSP looking to outsource part (or all) of your helpdesk?

Supercharge your IT support team, and make your clients sing with your own 24/7 helpdesk, available 365 days of the year. Be the MSP that never says NO!

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LOSING IT PROJECTS

Stop engineers being distracted worrying about IT support 24/7

LOSING IT CONTRACTS

Sign up those clients looking for a 24/7 helpdesk

CAN'T DO 24/7 IT

Preserve your productivity by using a true 24/7 helpdesk

FLOODS OF SUPPORT

Expand your company without taking on engineers

NO IN-HOUSE IT SKILLS

Upskill your staff with more time for training and growth sessions

Free up your techs' time, contact us today!

FREE YOURSELF FROM THE HELPDESK


Focus on growing your MSP and keeping your staff happy, while we handle  your IT support, overflow and out of hours tickets, 24/7 and 365.

HERE'S HOW...

GREAT VALUE

For just £600 we can help 

cover your IT support and monitoring 24/7.
 

- Tickets per month
- A 24/7 helpdesk

- A mini NOC

 

WE ARE YOU


We'll keep things seamless by learning all your systems and processes. 

 

- Your PSA

- Your RMM

- Your tools

YOU CHOOSE

Use our White Label IT support as much or as little as you need.

 

- Basic ticket overflow

- Out of hours tickets

- Specific software

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TAILORED SUPPORT

We look after thousands of end-users across the key sectors, so not only do we offer support across Cloud platforms, local servers and legacy systems, we also understand a whole host of sector-specific packages that your clients rely on - from email and accounting software to CRMs and ERPs.

 

Microsoft 365, Azure, Sage, Xero, Google, OneLogin, Okta, Apple, Android, Lastpass, Dropbox, Onedrive, Sharepoint...you name it, we can support it.

KEEPING TRACK

If you're an established MSP we like to use your RMM and PSA, just to keep all your data together. But, we also provide our own reporting systems alongside to keep track of our service levels and find improvements and efficiencies wherever possible.

 

If we notice several calls around one piece of software or a recurring problem, we'll recommend training or fixes to reduce your support requirement.

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EASY PRICING

To get you started we've put together a base package which starts at just £600, and also includes some 24/7 tickets to be used across your MSP client base.

If and when you go over your ticket allowance, it couldn't be simpler. You then pay just £30 per ticket.

Our per ticket model is perfect if your users typically have a low IT support requirement, or if you're not yet sure of their support levels.

When you regularly go over your pre-purchased tickets, all we'll do is ask you to buy another pack of 10x to keep our support teams working efficiently.

LOOK AT THE NUMBERS!

Help your support engineers generate 30% more project revenue by freeing up their time

Increase your support offering by 2X with real-time monitoring and a 24/7 helpdesk service

Increase your project capacity by 50% by focusing on the high value projects

What's the secret to outsourcing?

White Label IT is powered by Microbyte, an MSP in its own right with nearly two decades' experience delivering business IT support and solutions to the UK, US, Dubai and beyond.

 

As a fellow MSP, we understand that your customers want the benefit of your project expertise not just day-to-day support, and that it's not always possible.

 

We're here to give you the benefit of our dedicated support engineers and take the strain off. We'll be an extension of your business, from just £600 a month. It couldn't be simpler.

About
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Graham Mannassi
Mannassi IT Solutions

"Outsourcing out of hours IT support was a weight off my shoulders"

NEVER SAY 'NO' TO A CLIENT

White Label IT empower Mannassi IT to do more!

Like many business owners, Mannassi don’t believe in 'no', but they also want to deliver maximum value. For them, this means focusing on their clients’ long-term IT needs through strategic projects and services.

Their clients now get the best of both worlds: round-the-clock support and long-term IT strategy.

You too can offer global, 24/7 IT support with zero risk to your performance or reputation. Your White Label team will feel like an extension of your own business - for a fraction of the cost.

Contact us
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What Next?

Want to know how White Label IT can help your MSP? Fill in the form below for our brochure and a member of the team will be in touch.

Brochure
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READY TO GET THINGS MOVING ?

Just fill in our quick call-back form

 

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