GIVE YOUR ENGINEERS THEIR TIME BACK
TRIAGE+
The extra hands your helpdesk craves - Triage+
​Triage+ is a live call-answering and ticket-logging service that keeps your engineers focused on high-priority work. We answer, triage and route every issue to the right place. This package is ideal for MSPs looking to take call-handling off their on-call techs.
Working In Your Tools,
Under Your Brand
We work inside your existing systems and answer under your name, so to your clients it's simply your team, and no data leaves your tech stack.
Live Call Answering
Calls are answered fast by IT professionals, using your company name, who know exactly what to capture in a triage process. We keep things moving and ensure every caller is handled professionally, as an extension of your team.
Triage & Routing
We triage every issue and route it to the right engineer. We capture the details, assess urgency, and get it to the right place, so nothing sits waiting and your team only picks up what genuinely needs them.
Ticket Logging in Your PSA
Every issue is logged directly in your existing PSA, with the detail your team needs to pick it up seamlessly. We've worked with over 30 platforms, so slotting into your setup is never a problem.
On-Call Escalation for Urgent Issues
For genuinely urgent, out-of-hours issues, we escalate straight to the right on-call engineer so critical problems get attention immediately, without waking your team for things that can wait.
Coverage to suit your MSP.
Cover shaped around your needs with flexible access packs that fill whatever gaps are in your rota, including out-of-hours, holiday, and overflow.
USA: 747 288 0002 | UK: 01483 912990
Does your MSP need a customised package?
Fill out our contact form today so we can find the right package for your MSP.
If you're ready to roll, give us a call right now!
