When running an MSP or an IT service company, you must have everything your clients need in one place. Customers find it a pain to have one IT company handle a project, while another company takes care of their IT support. as it can be very confusing!
However, it can be a necessary evil sometimes, as having these teams of specialists available is pivotal to help your MSP grow, but you won't always have these talents inhouse.
There have been ways for businesses to ease their burdens in recent years while promoting their brand name. This has been possible through white label helpdesks or Master MSPs as they're sometimes called.
What is a white label helpdesk?
A White Label helpdesk is a new way to outsource skills and resources for your MSP without scaling up or increasing the demands on existing teams. Typically a White Label helpdesk provides technical support to end users on behalf of another MSP.
With COVID-related staff shortages and increased business demands, MSPs face severe challenges in handling their service desks. Engaging a White Label IT helpdesk can really help take the strain when it's tough to deal with the current volume.
You can expand your team today using our people to provide high-quality services to your clients. We deliver efficient technical end-user support services in your brand, thus ensuring a seamless extension of your company.
Network Operations Centre
If you need help monitoring your client's RMM platforms, you can rely on our proactive network operatives. We are available 24/7/365 so that you can grow your business and keep your clients happy.
Security Operation Centre
Protect your network today and instil confidence in your clients by employing our services. We protect you from cyber security threats with our next-generation resources that are affordable and readily accessible.
Do you need help meeting specific client's requirements? If so, you can rely on our pro services engineers to complete client projects on time and raise more revenue. You no longer have to pass on projects because you lack technical skills. With our technical expertise, you can take on more work and improve customer satisfaction without straining your best engineers.
So, why have White Label Helpdesks become so popular?
Companies today find hiring an already trained expert better than hiring a trainee and teaching them their roles. That is why companies, from IT to marketing and manufacturing industries, now prefer hiring an agency to offer support services.
White label helpdesks have significantly increased in demand in the UK and USA because:
● They bridge business gaps with skills you don't have inhouse
● White label helpdesks can help elevate your brand
● You can cut down on overheads with a white label support team
● With a dependable team, you can often become more effective at IT delivery
With the increased staff shortages, our White Label Helpdesk might be just what you need to help grow your business during these trying times.